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Net Diatom Client Notification

CLIENTS: Click "submit new ticket" to get started

If you need to report an immediate outage please call 800-707-7820

Ticket System Updates 11/20/20

We have been making updates to better serve you. This system was recently checked and tested to perform in an outstanding flawless fashion.

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Knowledgebase

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Payment Options

Category: Knowledgebase

Net Diatom accepts cash and debit/credit purchases either in store, via phone, or online at https://netdiatom.org.    Net Diatom accepts all major card brands such as Visa, Mastercard, American Express and others. Payment plans are available for large purchase amounts.   Most tra...

Right to refuse service 13.1

Category: Knowledgebase

By natural right, Net Diatom and its associates or contracted team members, may refuse the service to any individual at any time at the company's discretion.  Without question and without warning Net Diatom may withdraw from any project or task as defined by this policy. Net Diat...

Website or Mobile Application agreement policy 13.2

Category: Knowledgebase

It is our policy (13.2 NET DIATOM POLICIES) that we must include a Website design or mobile application agreement with each client who orders one of these services from Net Diatom.   If the policy can not be agreed upon by policy an agreement can not be made and we would refuse s...

How to submit a support ticket

Category: Knowledgebase

To submit a support ticket with Net Diatom navigate first to https://netdiatom.org.  Click the main menu link and click CLIENT area.    Then select submit support ticket.   You must enter your name, email,  website name, and the details of your request.    Then click submit.   Yo...

Customer support options

Category: Knowledgebase

Customers or clients of Net Diatom can contact our team in multiple ways. You are encouraged to call during business hours at 800-707-7820.  You can also reach out to us by email at contact@netdiatom.com.     There are many contact points on our website at www.netdiatom.org and a...

I need my computer fixed

Category: Knowledgebase

Net Diatom can connect to you remotely if you can turn on your computer and connect to internet access with windows operating systems. For more info go to client page at www.netdiatom.org and view remote access info located in the middle of the page. Local customers can bring the...

Yearly Hosting and domain registration fees at Net Diatom Policy 17.1

Category: Knowledgebase

Net Diatom keeps costs lower than other organizations by operating our own web hosting servers. We pay for the power and management of these systems and host our clients projects at a 99% uptime during the calendar year. Net Diatom also will manage the domain registration for cli...

Downtime Task Assignment policy 14.5

Category: Knowledgebase

Downtime Task Assignment policy 14.5 At Net Diatom we have a downtime assignment policy. Whenever a team member has spare time and is looking for additional tasks to complete outside of the daily tasks policy he/she will follow this policy.  After daily tasks are up to date or co...

Employee Handbook Policy 16.3

Category: Knowledgebase

Employer Handbook attached

Unified Pricing System Policy 16.0

Category: Knowledgebase

Unified Pricing System Policy 16.0   Net Diatom uses a Unified Pricing System as per policy 16.0. The reasons why it is important to have a unified pricing module in place are; Every customer is treated the same regardless of financial situation Set rates regardless of who quotes...

Parts and Labor Policy 15.2

Category: Knowledgebase

Parts and Labor Policy 15.2 Net Diatom must charge the client prior to the order of custom parts when the amount exceeds $23 USD. By policy the client must pay for the parts portion of their invoice for us to continue on the project.    Labor is charged at $36 per hour for unlist...

Non-picked up items left by clients policy 15.1

Category: Knowledgebase

Our policy states that items completed and not picked up within 7 business days will incur $5 per week storage added on to the invoice. After 90 days the property then belongs to Net Diatom and will no longer be returned or accounted for in our system

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