Using help desk tickets: Example of ticket flow: SAMPLE VHS to USB transfer

20-30 VHS tapes for transfer of video to digital format.


Quote customer $**/per hour x 4 hours for transfer time

and usb price depending on the size

Her phone number is 217-826-**** she said she will gather the tapes and come in next week

Net Diatom Support Team Member
800-707-7820
contact@netdiatom.com
www.netdiatom.org


daniel notified me that he obtained the vhs to digital assembly

Net Diatom Support Team Member
800-707-7820
contact@netdiatom.com
www.netdiatom.org


daniel notified me that he obtained the vhs to digital assembly

Net Diatom Support Team Member
800-707-7820
contact@netdiatom.com
www.netdiatom.org


We now have a VHS to DVD burner in the office ready for when she brings in her tapes.

Thanks,

Daniel Moore
Net Diatom Support Team
Supervisor


Left a message with Priscilla Wake to touch base regarding her VHS tapes

Thanks,

Daniel Moore
Net Diatom Support Team
Supervisor


I spoke to the customer on the phone, and she said that she will bring the tapes in tomorrow (Wednesday, 9/2) morning.

Thanks,

Aaron Solesky
Net Diatom Support Team
Team Member


Customer brought in her VHS tapes. There are a large number of them and it may take awhile to get completed. Customer stated that if labor costs more than the initial quote and charge they will pay whatever extra is needed. They request that we choose the flash drive we use for the storage of the files, as it is up in the air the exact size of all these files.

Thanks,

Daniel Moore
Net Diatom Support Team
Supervisor


This is a VHS to DVD device, this will mean that as in extra in between step we are going to have to rip the resulting DVD.

Thanks,

Daniel Moore
Net Diatom Support Team
Supervisor


Also this device requires a remote which we do not have, however, my old phone (screen and touch inputs still work) has a universal remote built into it that supports this system. I can set it up with the okay whenever we are ready

Thanks,

Daniel Moore
Net Diatom Support Team
Supervisor


Cds are on order for this project and will arrive on friday the 4th

Net Diatom Support Team Member
800-707-7820
contact@netdiatom.com
www.netdiatom.org


Cds are on order for this project and will arrive on friday the 4th
awaiting supplies

Net Diatom Support Team Member
800-707-7820
contact@netdiatom.com
www.netdiatom.org